Eurowash Launderette Automation System
Eurowash already operated 24/7 as an unmanned launderette — but the operational workflow behind the scenes was entirely manual. Orders, charges, payment links, and customer updates were handled through paper notes and WhatsApp messages.
KN Consulting built a complete digital automation layer that integrates with their existing workflow, enabling structured staff operations, instant payment links, real-time tracking, and automated notifications.
The Challenge
Eurowash wanted to keep their 24/7 unmanned model — but eliminate all manual admin and bring structure, speed, and automation to the workflow.
Manual Order Handling
Although the launderette was already 24/7 and unmanned, all orders were tracked manually through paper notes and WhatsApp messages.
No Structured Staff Workflow
Staff had no unified dashboard for tracking washing, drying, folding, pricing, or order completion.
Manual Payment Requests
Payment links had to be created and sent manually, causing delays, missed payments, and inconsistent processes.
Our Solution
A digital automation system designed to support staff, streamline customer communication, and completely remove manual tracking.
Digital Order Flow
We recreated the entire locker workflow as a digital system — preserving their existing process but eliminating manual admin work.
Staff Charging System
Staff can now set charges in seconds. The system automatically sends secure payment links to customers.
Automated Notifications
Customers receive instant updates for order receipt, wash completion, payment reminders, and locker pickup details.
System Features
Every part of the system works together to create a smooth, efficient, fully digitised operation.
Smart Locker Workflow Digitisation
A fully digital workflow built around their existing physical lockers — no hardware change required.
- Unique access codes per customer
- Locker status tracking
- Pickup automation tied to payment
- Zero manual admin required for locker releases
Staff Operations Dashboard
A structured system for staff to manage washing, drying, folding, charging, and order completion.
- Task-based workflow
- Real-time status updates
- Order notes and history
- Automatic time tracking for jobs
Automated Customer Messaging
Instant SMS & email notifications at every step of the order lifecycle.
- Drop-off confirmation
- Wash completion alerts
- Payment link automation
- Pickup-ready notifications with access codes
Fully Integrated Payments
A complete digital payment pipeline that reduces staff overhead and speeds up collections.
- Stripe-integrated payment links
- Auto-generated receipts
- Automated reminders for unpaid orders
- Locker access restricted until payment is received
Results
The final system brought structure, consistency, and automation to a previously manual workflow — without changing how the launderette operates.
Want to Automate Your Service Workflow?
Let’s streamline your operations with a custom-built automation system.